Privacy Policy
The CALMER Approach Limited
Last Updated: 13/03/26
1. Introduction
The CALMER Approach Limited (“CALMER”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of visitors to our website.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website:
https://www.calmerapproach.com.au
The CALMER Approach Limited is an Australian not-for-profit organisation and Public Benevolent Institution registered with the Australian Charities and Not-for-profits Commission (ACNC).
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
Information you voluntarily provide to us, such as:
- Name
- Email address
- Phone number
- Organisation or role
- Enquiry details submitted through contact forms
This information may be collected when you:
- submit a contact form
- book a consultation
- register for an event
- subscribe to updates
- contact us directly
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- browser type
- device type
- pages visited
- time spent on pages
- referring website
- geographic location (general region)
This data helps us understand how visitors use our website and improve the services we provide.
3. Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC.
Google Analytics helps us understand how visitors interact with our website by collecting anonymous usage data.
Google Analytics may collect:
- IP address
- device and browser information
- pages visited
- session duration
- interactions with website content
Google may use this data in accordance with its own privacy policy.
You can read Google’s privacy policy here:
https://policies.google.com/privacy
You can opt out of Google Analytics tracking using the browser add-on available here:
https://tools.google.com/dlpage/gaoptout
4. Cookies
Our website may use cookies and similar technologies to:
- improve website functionality
- understand how visitors use our site
- support analytics tools such as Google Analytics
Cookies are small data files stored on your device.
You can disable cookies through your browser settings if you prefer.
Please note that disabling cookies may affect the functionality of some parts of the website.
5. How We Use Your Information
We may use the information we collect to:
- respond to enquiries
- provide information about our services and programs
- improve the functionality and content of our website
- analyse website usage and performance
- manage event registrations or consultations
- communicate updates about our organisation
We will only use personal information for purposes that are consistent with our charitable mission.
6. Disclosure of Personal Information
We do not sell or rent personal information.
We may share information with trusted service providers who assist us in operating our website or delivering services, such as:
- website hosting providers
- email communication services
- analytics platforms such as Google Analytics
These providers are required to protect personal information and only use it for the purposes for which it was provided.
We may also disclose information where required by law.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our website uses secure HTTPS encryption.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
9. Access and Correction
You may request access to personal information we hold about you or request corrections if the information is inaccurate.
To make a request, please contact us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
The CALMER Approach Limited
Website
https://www.calmerapproach.com.au
Email
info@calmerapproach.com.au