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Terms Of Service

Terms & Conditions for The CALMER Approach Limited

Last updated: 15 April 2026

1. Introduction

Welcome to The CALMER Approach Limited (“CALMER,” “we,” “our” or “us”). We are an Australian not‑for‑profit organisation and Public Benevolent Institution registered with the Australian Charities and Not‑for‑profits Commission (ACNC). Our website is located at https://www.calmerapproach.com.au (the “Website”). By accessing or using the Website you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree with these Terms, please do not use the Website.

2. About CALMER

CALMER provides neuro‑behavioural, co‑designed and neuro‑affirming support that helps people and families understand the relationship between emotions, behaviour and the environment. Our services include early childhood support, therapeutic support, behaviour support, training and other programs and workshops designed to build capacity in individuals, families, practitioners and organisations. We believe every person has the right to feel safe, connected, heard and understood and that support should be co‑designed with individuals, families, carers and professionals.

2.1 Not Medical or Psychological Advice

The information provided on the Website is for general informational purposes only. Although our approach is evidence‑informed and integrates neuroscience, behaviour science and lived experience, it is not a substitute for professional medical, psychological, therapeutic or legal advice. CALMER does not provide clinical diagnoses, mental health therapy, medical care or legal advice through this Website. Always consult a qualified professional before making decisions about your health or wellbeing. Use of this Website does not create any provider–client, therapist–client or doctor–patient relationship.

3. Use of the Website

  1. Eligibility. You may use the Website only if you are at least 18 years old or have the consent of a parent or guardian.
  2. Lawful Use. You agree to use the Website for lawful purposes only. You must not use the Website to engage in any activity that is unlawful, abusive, harassing, defamatory, obscene or fraudulent, or that interferes with the functioning of the Website.
  3. Prohibited Conduct. You must not:
    • Upload or transmit any material that infringes another person’s intellectual property or privacy rights.
    • Introduce viruses, malware or other harmful code.
    • Attempt to gain unauthorised access to our systems or interfere with security features of the Website.
    • Impersonate another person or misrepresent your affiliation with any person or entity.
  4. No Commercial Use. You may not use the Website or its content for any commercial purpose without our prior written consent, including reselling, redistributing or mirroring the content.

4. Services, Events and Programs

4.1 Information on Services

CALMER provides information about our programs, workshops and services through this Website. Our Early Childhood Supports emphasise a child‑first, neuro‑affirming perspective and are co‑designed with families, carers, educators and therapists. Therapeutic Supports focus on creating safe, authentic environments where people can thrive. Behaviour Support recognises that behaviour is shaped by a chain of events and contributing factors. Training programs offer practical tools, certificates, and continuing professional development (CPD) hours.

4.2 Booking and Attendance

Some services and events require registration or ticket purchase through third‑party platforms (e.g., Humanitix) as indicated on the Website. By registering or purchasing tickets, you agree to be bound by the terms and conditions of that third‑party platform, including payment, cancellation and refund policies. CALMER is not responsible for the acts or omissions of any third‑party service provider.

4.3 Donations and Sponsorship

If you choose to support CALMER through donations or sponsorships, your contribution will help fund neuro‑affirming training and learning resources, co‑designed research, practical tools for practitioners and families, and development of the CALMER framework. Donations of AUD $2 or more may be tax deductible in Australia. Sponsorship enquiries can be made via our contact channels. Donations and sponsorships processed through third‑party platforms are subject to their respective terms and conditions.

4.4 Volunteering

CALMER welcomes volunteers and values contributions from people with lived experience, professional insight or a desire to support our work. Volunteering opportunities are co‑designed and may require screening, orientation or agreements. Please contact us for further information.

5. Intellectual Property

  1. Ownership of Content. The Website (including text, images, graphics, logos and “CALMER” mark) is the property of The CALMER Approach Limited and is protected by copyright and other intellectual property laws. Content that explains our neuro‑behavioural framework and principles and materials on early childhood, therapeutic and behaviour supports are provided for personal, non‑commercial use. You may view, download or print content for personal reference but may not modify, reproduce or distribute it without our prior written permission.
  2. Trademarks. “CALMER®” and related marks or logos are trademarks of The CALMER Approach Limited. Use of our trademarks without permission is prohibited.
  3. User Content. By submitting content to us (for example, through feedback, testimonials or messages), you grant CALMER a non‑exclusive, royalty‑free, perpetual licence to use, reproduce, modify, adapt, publish and display such content in connection with our mission. You warrant that you have rights to submit the content and that it does not infringe third‑party rights.

6. Privacy and Security

Our Privacy Policy explains how we collect, use and protect personal information. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The Website uses secure HTTPS encryption; however, no method of transmission over the internet is completely secure. You acknowledge that you transmit information at your own risk.

7. Links to Third‑Party Sites

Our Website may contain links to third‑party websites (e.g., event registration sites, articles or social media platforms). These links are provided for convenience. CALMER has no control over the content or privacy practices of third‑party sites and assumes no responsibility for them. We encourage you to review the terms and policies of any third‑party site you visit.

8. Disclaimers and Limitation of Liability

  1. General Disclaimer. The Website is provided “as is” and “as available.” While we strive to ensure that the information is accurate and up‑to‑date, CALMER makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or availability of the Website.
  2. No Advice Warranty. All information provided through the Website (including articles, resources, webinars and training descriptions) is general in nature. It does not constitute medical, psychological, therapeutic, educational, legal or financial advice. CALMER disclaims all liability for decisions made based on information contained on the Website. Always seek professional advice for your situation.
  3. Limitation of Liability. To the fullest extent permitted by law, CALMER, its directors, employees, contractors and volunteers are not liable for any direct, indirect, incidental, consequential or special damages arising from or related to your use of the Website, services or third‑party platforms.
  4. Indemnity. You agree to indemnify and hold harmless CALMER and its affiliates from any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising from your use of the Website, breach of these Terms or violation of any law or third‑party rights.

9. Modifications to the Website and Terms

We may update or modify the Website content at any time to reflect new developments in our programs or to correct inaccuracies. CALMER may revise these Terms at any time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Website after changes have been posted constitutes your acceptance of the new Terms.

10. Termination

CALMER reserves the right to suspend or terminate access to the Website at our discretion, without notice, if you violate these Terms or if we consider it necessary to protect our interests or the interests of other users. The provisions of these Terms intended to survive termination (including intellectual property and limitation of liability provisions) will continue in effect.

11. Governing Law

These Terms are governed by the laws of the state of New South Wales, Australia and the Commonwealth of Australia. Any disputes arising from or related to the Website or these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

If you have questions about these Terms, our services or your interactions with CALMER, please contact us:

By accessing and using the CALMER Approach Website, you agree to the above Terms & Conditions. Thank you for helping us promote a more human, connected and meaningful way of understanding behaviour and emotions.